The presence of the customer and technical support that a shared hosting company provides will tell you a lot for the services they offer too. If you can use just e-mail messages or tickets, you have almost certainly come across some reseller not the actual website hosting provider. If this is the case, you'll probably have to wait for several days to get a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for further assistance. If the provider provides you with different options for communication with fast response time which are available at any time, they're most likely the top provider, not only a reseller. So you'll benefit from well-timed assistance and top quality support since they'll have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is always better to have the option to get hold of your website hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

We provide 24/7 billing, customer and technical support for our shared hosting plans. Even if you are not our client yet and you have questions, we can assist you without delay and supply you with the necessary info, in order to give you the choice to make an informed decision when you buy your new hosting account. We are available any time, including holidays and weekends, and we supply several options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers worldwide, so that you are able to call the one which is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget about waiting for a few days to receive assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 technical support services even on public holidays. All of your web sites will be available at all times and so will we. With various connection options, you'll be able to choose the most convenient approach to contact us and inquire about our services if you don't have an account yet, or get support in case you are already among our customers. You can phone us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour reply time guarantee, although it rarely takes over 20 mins to get assistance no matter the complexity of the issue. Using our customer and technical support services, we are there for you whenever you need us, not a few days later.

24/7 Customer Support in VPS Servers

Using our VPS hosting plans, you will not ever need to wait for more than 1 hour in order to get support for any kind of issue that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the support tickets which you open through your billing Control Panel or emails that you send to our tech support crew. We have local telephone numbers in a couple of countries around the globe as well as a live chat service where we are able to assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the different methods of communication, so whatever your question or problem is, there's always somebody to help you in a timely manner. If you need help with third-party software, which you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will take advantage of timely support when you acquire a dedicated server through our company. Our customer and technical support teams are available 24/7/365, therefore every time you open a support ticket through your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the perfect option when the matter involved needs a longer period of time to be resolved or when it needs to be given to our admins, as it is a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.