If you’ve bought a hosting plan and you’ve got certain inquiries relating to a specific function/feature, or in case you have encountered some obstacle and you need assistance, you should be able to contact the respective tech support staff. All web hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, as the easiest way to tackle a problem most often is to use a ticket. This mode of communication makes the replies sent by both parties easy to track and enables the customer service technicians to escalate the situation in case, for instance, an admin has to intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you will need to use no less than two separate accounts to touch base with the help desk support team and to actually manage the hosting space. Constantly switching between different accounts may sometimes be a burden, not to mention the fact that it requires a long period of time for the vast majority of hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting plans is not separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any time with only a couple of clicks, without ever logging out of your web hosting account. The ticketing system offers a quick-search field, which will help you trace practically any trouble ticket that you have already sent, if you need it. On top of that, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to tackle a given issue even before you submit a ticket. The response time is no more than sixty minutes, so you can obtain timely assistance at any moment and in case our help desk support team suggests that you should do something within your hosting account, you can do it immediately without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was created with one aim in mind – that you should be able to manage everything connected with your semi-dedicated account in one place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or chance upon a complication, you can get in touch with our customer care team representatives right away without needing to go to an entirely different admin console. You can browse your files or check a variety of settings within your account while sending a new ticket or reading the answer to an old one. In case you’ve got a plethora of tickets and you would like to track down a specific one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in no more than 1 hour regardless of the essence of your query or problem.