One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared hosting plans and you’ve got an enquiry or run into some challenge, you can touch base with us 24-7 by submitting a technical support ticket or by sending an email and we’ll make sure that you have a response in no more than 60 minutes. In case the issue can be solved, we will do it before we get back to you, whilst if there is something that you have to do on your end, we’ll give you all the needed details – what workable solutions to try, what settings to check, etc. Normally, you will receive a response within less than 30 minutes, which goes to say that waiting for hours and hours on end or even for more than 1 day to receive assistance is something unthinkable. Our 60-minute response guarantee is valid for any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know how crucial it is to obtain well-timed support, we guarantee that you won’t ever have to wait for more than 60 minutes to obtain a response to any support ticket that you open via your semi-dedicated server Control Panel. Actually, you will rarely need to wait for more than twenty-thirty minutes and this applies to any question regardless of what its nature is – general, technical or billing. Furthermore, our technical and client support staff is available to you 24x7, which means that even in case you post a ticket during public holidays, you’ll invariably obtain a lightning-fast reply, which will include the answer to an inquiry, the solution to a predicament or the information needed to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never have to waste an entire day hanging around waiting for an answer like you would with many other providers.