If you’ve ever got any inquiries connected with your hosting account or if you experience a problem with your websites, you’ll have to get in touch with the hosting provider’s client support team. It may not make any difference how fast they will respond if you’ve got a generic question, but a problem like a thwarted web application update, for instance, may result in your website becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to get back to you, the longer the site will be inoperational. In case you offer services or goods online, any outage will influence your site in a destructive way and you can lose existing or potential visitors. Many web hosting providers, mainly resellers, reply to emails and support tickets within 24 hours, but in the electronic epoch that is much too long, as visitors will hardly ever come back to a site that’s not working properly over lengthy time periods.

One-Hour Response Guarantee in Shared Hosting

If you’re using any of our shared hosting plans and you’ve got an enquiry or run into some challenge, you can touch base with us 24-7 by submitting a technical support ticket or by sending an email and we’ll make sure that you have a response in no more than 60 minutes. In case the issue can be solved, we will do it before we get back to you, whilst if there is something that you have to do on your end, we’ll give you all the needed details – what workable solutions to try, what settings to check, etc. Normally, you will receive a response within less than 30 minutes, which goes to say that waiting for hours and hours on end or even for more than 1 day to receive assistance is something unthinkable. Our 60-minute response guarantee is valid for any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know how crucial it is to obtain well-timed support, we guarantee that you won’t ever have to wait for more than 60 minutes to obtain a response to any support ticket that you open via your semi-dedicated server Control Panel. Actually, you will rarely need to wait for more than twenty-thirty minutes and this applies to any question regardless of what its nature is – general, technical or billing. Furthermore, our technical and client support staff is available to you 24x7, which means that even in case you post a ticket during public holidays, you’ll invariably obtain a lightning-fast reply, which will include the answer to an inquiry, the solution to a predicament or the information needed to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never have to waste an entire day hanging around waiting for an answer like you would with many other providers.