Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • All your assistance requests will be attended to in no more than one hour after the ticket or email is received. If your case requires further assistance from an admin, we will forward the ticket or the e–mail to the person in charge, in a timely manner and will leave a comment to inform you that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of the Optional Admin Services package, any of the services included there will be performed whenever you prefer.

  • Top quality support service

  • A Premium–Quality Technical Support Service

  • We will be available to you 24x7x365 to reply to any queries that you may have regarding our Web Hosting Control Panel or any of the applications that we have preinstalled on your behalf on the server. If you also need assistance handling server management tasks, you can make use of our Optional Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated web hosting plan comes with our free Web Hosting Control Panel, which sports an in–depth knowledgebase plus a collection of how–to video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.