Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Each ticket that you submit to our technical assistance Dept will be attended to within up to one hour. The basic problems will be replied to immediately. Nevertheless, if the service question you have posted calls for assistance from a competent admin technician, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Client Assist Service

  • We’ll be on line for you 7 days a week to offer you guidance and customer support and to aid you with any trouble that you could possibly come across when controlling your virtual server. We can help you with all pre–installed applications, including your OS, server management panel (with respect to the VPS type) and the Web Hosting Control Panel made entirely by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Web Hosting Control Panel that is available at zero cost with your virtual server, you will discover a useful Help zone, which includes all you should know about running your web sites and apps. We have incorporated a range of how to reports and video courses that display the fundamental website maintenance duties in an understandable manner.